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Have questions or need support?  

Account related questions/issues email support@omegabit.com

For account emergencies only:

877-411-2220 and press "2"
for operator assistance
(+1 805-265-5408 Int.)

For general inquiries use 
Contact Us form or email portal@omegabit.com

 

Expert Support

Get technical support for your Liferay Community or Enterprise Edition installation from the only hosting provider that is Liferay Certified and staffed by professionals with a deep background of experience implementing and hosting Liferay.

Omegabit technicians are trained to provide timely troubleshooting and resolution of issues. When you contact us regarding an outage, a technical question or for assistance with a technical decision, our main priority is to answer your questions fully and resolve any issues. We care about you as our customers.

Our goal is to answer your questions or get you back up and running as quickly as possible

Our primary support role is to ensure a stable and reliable environment, to monitor for signs of trouble and to provide assistance with issues like plugin deploys and configuration adjustments. (See the service level agreement for additional information.)

We monitor for and respond to outages 24x7x365 with a response time of 4hrs or less. Our infrastructure is highly redundant to help protect against unplanned outages at the physical layer, and we will work with you to ensure a similarly stable logical configuration to the best of our abilities. We do not assume responsibility for outages due to customizations or modifications to the system; for example, if a custom plugin causes breakage to the portal, our recommendation will be to uninstall the plugin. 

Email

Submit support issues via email to: support@omegabit.com

Phone

Urgent support issues may be addressed by calling  877-411-2220, or 805-265-5408 (International)

We run a 24/7/365 operation, so whenever you call you can be assured you'll reach a live person and not be forwarded into an endless automated phone tree.

To help us resolve your technical issue in a timely manner, include the following information in your email or phone call:

  • Your Name and Company and or Site Name
  • Contact information
  • Explain the issue in full detail, including any steps you may have taken to attempt remediating the problem yourself
  • Any previous or recurring issues that may be related to the problem
  • Any other information that may pertain to the problem or assist us in diagnosing the issue

Professional Services 

For information regarding Paid Professional Services, please submit an email to portal@omegabit.com or use this form to Contact Us 

Billing and Account Support:

For account or billing inquiries please email support@omegabit.com

Omegbit customers who signed up for automatic payments through PayPal will be automatically charged each month on the same date you originally signed up.

For all other accounts, you'll receive a monthly, quarterly, semi-annual or yearly invoice (depending on the terms negotiated upon implementation). The invoice will be sent to your preferred email address(es). Payments may be submitted via PayPal, regular mail or wire transfer.

Planned Outages

We will occasionally schedule brief planned outages during non-peak hours so that we can conduct maintenance on the network. You will receive an advanced email notification if the maintenance window will affect any of your services.

 

Omegabit, LLC 
697 Higuera St., Suite A 
San Luis Obispo, CA 93401 
P/F 877-411-2220 
support@omegabit.com 
Inquiries: portal@omegabit.com

© Omegabit LLC, 2017