The proposed approach to most projects intentionally includes three complementary layers of support, to support the full lifecycle and operations, indefinitely.  Each component should be considered a critical element of a comprehensive support strategy. Through various server and web level monitoring, the team will be notified of many possible issues within moments of a site down, server down or major functionality down situation.

1. Your development team will be providing ongoing custom site development and maintenance support, as well as in-application administration support for the site implementation.
2. Omegabit provides comprehensive operational support with a deep awareness about Liferay-based site operations and, patterns of behavior.  Omegabit is the first-line, 24x7x365 support for emergencies, and typically is able to help resolve issues before they have to be escalated for additional support.  A 1-800 number and email support will escalate initially to Omegabit for support requests. Depending on the specific situation, Omegabit will leverage your development team, or potentially Liferay Support to help rapidly escalate issues that require attention in a manner that is not typical of most hosting providers or framework suppliers.
3. Liferay DXP Software, used as the foundation for the site design, includes comprehensive software framework support including regular security patches, as well as customer-specific hotfixes to critical issues. Liferay also provides critical framework support, patching and developer tools and for customizations to ensure that any modifications stay current.