Our Partners close more business.
Use these powerful resources to win more business, faster, with less effort.
Call 877-411-2220 x121 for personal support with any opportunity.
RESET SEARCH
Hosting Quote Estimator
GET a FREE Sandbox or Trial Environment NOW
How To Use This Tool:
To find answers to common RFP and RFI questions, select a tag, or, search for terms like "security", "performance", etc. You will find common questions and answers grouped together in one record. Follow the tag links to refine your search. Supporting downloads and documentation are available, below.
Please login to obtain download access to additional supporting documentation. Registered users can also contribute to the database. You can request access by Contacting Us.
Supporting Documents
Please note that assets with generic thumbnail require login for access. If you require access please Contact Us.
© Omegabit LLC, 2023
Enter a Search Phrase or Select a Tag
Content with tag hosting limits .
Inventory of Information Systems
Q:
Do you maintain an inventory of your information systems?
Exceptions to limits of support/service:
A:
● Base installation, configuration, and tuning
● 24x7x365 monitoring and emergency response
● Backups and disaster recovery management and execution
● Comprehensive OS runtime container backups
● Disaster recovery and recovery rollback to point-in-time snapshots included
● Assistance with drop-in patches, upgrades and modifications to the runtime environments.
● Regular OS patching and maintenance administration
● Periodic log cleanups
● Server restarts, time needed in the event of OS patches, incremental (minor release) upgrades including non Liferay automated-patching using OS auto-update facilities
● Server restarts in the event of unknown issues like unexplained high utilization, a typical behavior necessitating a restart
● General Liferay support on feature behaviors and "out of the box" configuration settings
● Troubleshooting and resolving runtime issues
Examples of work that will typically require additional labor outside the scope of the current Financial Summary include:
● Ongoing administrative support for sandboxing or custom configurations
● Advanced change management support
● Major release patching
● Environment customizations for proprietary operations and functionally
● Custom performance tuning and optimization, load testing, predictive analysis
● Developer logistics support
● Custom architecture and scale planning