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To find answers to common RFP and RFI questions, select a tag, or, search for terms like "security", "performance", etc. You will find common questions and answers grouped together in one record. Follow the tag links to refine your search. Supporting downloads and documentation are available, below.
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Content with tag planned outage .
Outages, Planned Downtime, Uptime & Availability
Q:
Please list the uptime availability of your SAAS implementation for
What is the guaranteed uptime and does the uptime include scheduled maintenance? What are the scheduled maintenance windows and how are clients notified of scheduled and unscheduled maintenance?
A:
Core cloud and network infrastructure: 99.999%
Liferay application infrastructure: greater than 99.98%
Omegabit frames uptime in terms of application vs. core infrastructure stability as a more practical measure of efficacy. Beware of providers that only indicate core infrastructure uptime vs. Liferay application uptime, which is typically higher, and can be misleading.
Omegabit commits that Client's hosted Web applications will have a monthly availability of 99.95% or greater. Monthly application availability is calculated using the following equation:
Availability Percentage = 100-((Md/43800)*100)
Where Md = The total minutes of unplanned downtime for the month
And 43800 is the average number of minutes in a calendar month
(22 minutes of downtime in a month would result in a total Network Availability for the month of 99.94%)
Planned Downtime
Omegabit makes every effort to perform maintenance to its private cloud services transparently in the background without interrupting Client services in any capacity. On rare occasion, a brief outage is required to complete maintenance or repair/replace piece of equipment, or in case of emergency security remediation. Omegabit makes every effort to provide at least 5 business days advanced notice for scheduled maintenance, and will provide Client with no less than 48 hours advanced notification concerning planned outages, which will include the following information:
● Affected systems and services
● Reason for outage
● Expected downtime
● Contact information
Downtime due to planned outages where the outage is within the expectation set in the notification and where Omegabit has provided notification of the event to the Client at least 48 hours in advance is not used in calculating monthly application availability.
In the event that Web application availability falls below 99.95% in any calendar month, Client will be credited on the next billing cycle with an amount equal to the percentage of the affected month's total hosting charges as indicated per the SLA terms.
Schedules and approvals are managed in direct coordination with Client teams to ensure changes are controlled and do not cause breakage. Actions are scheduled according to policies defined in the Omegabit SOW/SLA, except where explicitly overridden by special policy or Client requirement.