Omegabit does not determine the SDLC process preferred by the Client, but is able to support specific needs relating to approval, push assistance, automation, etc.  

Omegabit's seasoned Professional Services group can also serve as an extension of your development and administration teams to help with ongoing change management, optimization, security, and other critical lifecycle maintenance.

Generally speaking an authorized Client representative will use the Omegabit support ticketing system to submit a request, track its approval, and get updates on the status and outcome.  With the exception of critical emergencies with eminent security risk, or in the case of a known fault remedy, Omegabit will always coordinate with the Client on change management planning, procedures, and scheduling before proceeding with modifications to the environment.

1. Enter a ticket request
2. Ticket will follow desired approver workflow as stipulated by Client
3. Ticket is updated with status and information during processing and stored for historical reference for closed items.