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To find answers to common RFP and RFI questions, select a tag, or, search for terms like "security", "performance", etc. You will find common questions and answers grouped together in one record. Follow the tag links to refine your search. Supporting downloads and documentation are available, below.
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Content with tag omegabit .
Disaster Recovery
Q:
Is there a plan for Incident Response?
Do you have a Disaster Recovery Document?
Do you have policy and procedures which document your business continuity (BC) and disaster recovery (DR)?
Do you have BC/DR plans that assure the continuity of service and products provided to meet client's RTO and/or RPO?
Are roles and responsibilities documented in the contingency plans?
Do you conduct business impact analysis at least annually?
Do you provide contingency training to your staffs according to assigned roles and responsibilities at least annually?
Have you conducted BC/DR tests/exercises on this system with all appropriate parties in the last 12 months and revise the plans to address changes and problems encountered during implementation and testing?
Is the system included in your organization's business continuity and disaster recovery (BC/DR) plan?
In terms of crash and DR Omegabit offers multiple redundant layers of protection including but not limited to:
In terms of crash and DR recovery Omegabit offers multiple redundant layers of protection including but not limited to:
What type of business continuity and disaster recovery options are included as part of this solution? Is this part of the standard services?
How are the backup data stored?
A:
This is documented in Omegabit Internal Operations Wiki.
This is documented in Omegabit Disaster Recovery Handbook, Section 1.1 to 1.4 and Section 2.3
ref: Omegabit Disaster Recovery Plan TOC
Yes. Per agreed upon SLA.
Yes. ref: Omegabit Disaster Recovery Plan TOC
Yes. ref: Omegabit Disaster Recovery Plan TOC
Yes. ref: Omegabit Disaster Recovery Plan TOC, Omegabit Operations Portal, and Training curriculums
Yes. The DR plan was recently exercised and updated in Q2 of 2017. A certified statement can be provided by executive management certifying this, provided the vetting proceeds to the next round.
ref: Omegabit Disaster Recovery Plan TOC
● Logical and physical redundancy at the VMWare, JVM, repository and other critical layers of the runtime environment stack
● Warm-spare redundant Liferay architecture (proposed)
● Server failover capability
● Rapid nearline backup recovery
● Comprehensive off site DR for catastrophic failure
In the event that a high-availability portal configuration is required, redundant nodes of the HA configuration will be purposefully isolated to discrete server and backend infrastructure as a complement to that logical HA configuration, to the benefit of higher reliability and faster recovery under various logical/physical architecture failure scenarios.
Omegabit operates comprehensive SNMP and service level monitoring of all configured hosts and services. Triggers are adjustable and set by default to detect failures as well as symptoms of imminent failure. Monitor alerts are responded to by live personnel, 24x7x365, and acted upon according to severity, per the terms of our SLA.
The core physical host infrastructure is inherently HA in terms of disk arrays, storage and network paths, physical servers, switching, etc. Omegabit operates a modern VMWare based infrastructure. In the case of most physical failures services are designed to continue transparently with no observable interruption to operations. In the case of logical failures, the VM, JVM, and Liferay backend service configuration is proposed as an HA setup, to practical limits. If a higher level of resilience is required than is proposed, we are able to accommodate that as additional scope. Disaster Recovery (DR) is an inherent component of the regular day-to-day operations performed by Omegabit, as a core function of the hosting operations is supplied for all tenants.
Omegabit offers multiple redundant layers of protection including but not limited to:
● Logical and physical redundancy at the VMWare, JVM, repository and other critical layers of the runtime environment stack
● Warm-spare redundant Liferay architecture (proposed)
● Server failover capability
● Rapid nearline backup recovery
● Comprehensive off-site DR for catastrophic failure
Backups snapshots of the entire VM stack are performed every 2hrs, and the offsite archives of those backups are continuous to a second physical location. Retention for 2hr snaps for 48hrs, dailys for 30 days, and weeklys for 16 weeks. We can accommodate longer retention if necessary. Some of these retention policies impact RPO.
For PCI, you may want logs to last up to 1yr but, that can be accomplished through application design or by depending on our backups. We recommend using both strategies depending on your reporting needs.
Backups should be considered for disaster recovery purposes only. Our retention policy is variable and based upon data volume. Depending upon the environment, rollbacks to the previous day, several days, weeks are available, but with sporadic snapshots between periods. Therefore, a specific point-in-time recovery may not be possible. We are typically able to restore backward up to several weeks depending upon the total size of your store.
Omegabit can provide additional backup and archival services to meet specific requirements on a needs basis. Please contact your sales representative for more information.
Omegabit features a comprehensive alternate-site DR recovery plan that includes regular off-site archives using Omegabit owned and managed equipment. Backup to the public cloud (e.g. Amazon), is optional but requires special arrangement and may not be compatible with some PII/HIPAA requirements. Specific features for disaster recovery vary by tier of service; please see the SOW for complete details on RTO/RPO times and obligations.
Hosting Provider - About Operations and Host infrastructure
Q:
Provide documentation confirming the ability of the proposes software to meet all mandatory technical and functional requirements as specified in the attached requirements document. Please attach a copy of the Appendix I Technical and Functional Requirements, indicating the ability to meet listed requirements in the appropriate column.
A:
Omegabit Liferay Enterprise Portal Hosting
Omegabit is a full service managed services hosting provider that specializes in Liferay runtime operations, optimization, and support. It has established an excellent reputation for quality of service as the longest-operating and only dedicated Liferay Hosting Services Provider, Certified Partner and Digital Experience Platform Reseller. Omegabit provides excellent out-of-the box solutions for any Liferay application, and is able to build to suit to meet any special requirements.
Omegabit brings a wealth of experience in terms of operational support, long-term infrastructure administration and maintenance, with special emphasis on Liferay operations. It will be a key participant in the design and implementation of the customer infrastructure in collaboration with your development team.
Omegabit services many government and related agencies presently, including the City of San Francisco 311 Project, the Chicago Metro Agency for Planning, and Alignment Nashville (USA), as a few notable examples. Omegabit's highly experienced professional team is able to help inform important decisions relating to the long term stability, performance, and cost efficiency of operations for your site infrastructure. Omegabit is an excellent complement to your development team and is included in this proposal as the recommended supplier of Liferay Digital Experience Platform Hosting and Operational Support services.
Omegabit Liferay Enterprise Portal Hosting Features:
- World-class Liferay tuned and optimized private cloud infrastructure with extensive security features and SOC2 compliance
- Customers operate from highly secure private VM VLAN "private cloud space" behind advanced security protection including Active Intrustion Protection, DDOS protection, optional PCI export filtering, security AI huristics (zero day quarnateen), plus proactive security-aware environment configuration and maintenance.
- Liferay Trained and Certified administration and engineering experts on staff
- Seasoned professionals with a deep background of relevant experience in .gov, .com and enterprise portal and Liferay infrastructure
- Longest operating Liferay Certified Hosting Partner in existence
- Most Managed Liferay Installations of Any Hosting Provider
- Only Hosting Provider Offering Comprehensive Support Throughout the Liferay Application Layer
- Preferred by Liferay Certified Developer Partners for Managed Services
- All US-based operations and administration with HQ in California
- Able to provide advanced infrastructure
- Direct administration and control by Omegabit's US-based and Liferay certified personnel
- Modern HP based high performance enterprise class servers with high reserve limits enforced (2.3Ghz+)
- Highly redundant physical infrastructure
- VMWare 5 Enterprise Plus capability including HA and FT capability
- Ability to scale to very large cpu and memory footprints (+36 cores; +256GB RAM)
- High Performance SSD Accelerated RAID SAN Storage and Network paths
- Active intrusion detection and prevention firewalls
- 10Gb infrastructure and Internet connectivity
- Fully Liferay cluster aware and capable Infrastructure (with deep tuning and troubleshooting experience)
- VM-image level backups and snapshots for comprehensive recovery
- VPN Connectivity for backoffice operations
Primary: Omegabit Operations Center (NOC)
Digital West Networks Inc., San Luis Obispo, CA
Secondary POPs:
One Wilshire, Los Angeles, CA (primary DR)
Equinix, San Jose, CA (secondary DR)
Equinix, New York City, NY (POP)