Omegabit's Liferay-optimized private cloud infrastructure features the fastest and most secure host infrastructure available for mission-critical Internet-facing Web applications, complemented by a full suite of managed professional services for ongoing operational, technical, and engineering support. Omegabit is more well-equipped technologically, and in terms of staff professional skills, as compared to any commercial supplier to satisfy the requirements of this proposal. And, serves as the preferred hosting provider for government agencies as well as household brands servicing finance, healthcare, education, technology and consumer markets. Its infrastructure and professional services are a key component of this proposal and address technical and security requirements as well as operational support.  These are a complement to the services supplied by our partner.

Omegabit's standard infrastructure features meet or exceed all of the stated requirements, and exceed those available from public cloud providers - or, only where available at exceptional added or hidden expense by others.  And, Omegabit is able to build-to-suit, in order to meet most any specific requirement of the Client as its operational needs evolve.

Please be sure to do an apples to apples comparison of the proposed services included in the hosting component of this proposal, as it indicates important and necessary features and professional services relating to security, performance, and operational support.  Which, are frequently overlooked and not addressed by other hosting proposals in order to obfuscate hidden, real-world costs. These features will prove mission-critical to City of Berkeley operations and must be realized, one way or another. Omegabit's job is to help account for and manage these costs in the best interest of the Client.  Omegabit is also able to provide a continuity of support and maintenance that can span many iterations of change across varying contributing teams over extended periods of time. This continuity is critical to cost management and security enforcement as the site implementation evolves and grows.

Unlike generic cloud and off the shelf rackspace providers, Omegabit customer environments operate from highly secure private VLAN protected Private Cloud space behind advanced security protection including Active Intrusion Detecting firewalls with hourly updates to known threats, DDOS protection, optional PCI export filtering, security AI heuristics (zero day quarantine).  And also include proactive security aware environment configuration, management, maintenance/upkeep, and 24x7x365 application aware emergency response and technical support.

Omegabit also manages its customer environments with a deep level of awareness concerning specific site implementation and use case, customer-specific operational and security requirements, performance profile and patterns of change - comprehensively - through every layer of the software and hardware application stack.  Standard as well as emergency technical response is provided by specially qualified and informed staff that have specific awareness about the client's host and application infrastructure. This is an industry-exclusive feature of Omegabit managed services.

This proposal includes a comprehensive hosting and operational support plan, serviced by Omegabit Liferay Enterprise Portal Hosting, based in San Luis Obispo, CA.

● Base installation, configuration, and tuning 

● 24x7x365 monitoring and emergency response 

● Backups and disaster recovery management and execution 

● Comprehensive OS runtime container backups

● Disaster recovery and recovery rollback to point-in-time snapshots included

● Assistance with drop-in patches, upgrades and modifications to the runtime environments. 

● Regular OS patching and maintenance administration  

● Periodic log cleanups 

● Server restarts, time needed in the event of OS patches, incremental (minor release) upgrades including non Liferay automated-patching using OS auto-update facilities

● Server restarts in the event of unknown issues like unexplained high utilization, a typical behavior necessitating a restart 

● General Liferay support on feature behaviors and "out of the box" configuration settings 

● Troubleshooting and resolving runtime issues

Examples of work that will typically require additional labor outside the scope of the current Financial Summary include:

● Ongoing administrative support for sandboxing or custom configurations

● Advanced change management support

● Major release patching

● Environment customizations for proprietary operations and functionally

● Custom performance tuning and optimization, load testing, predictive analysis

● Developer logistics support

● Custom architecture and scale planning