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How To Use This Tool:
To find answers to common RFP and RFI questions, select a tag, or, search for terms like "security", "performance", etc. You will find common questions and answers grouped together in one record. Follow the tag links to refine your search. Supporting downloads and documentation are available, below.
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Content with tag storage .
Backups - alternate location
Q:
Do you conduct backups of user-level information, system-level information and information system documentation including security-related documentation; and protects the confidentiality, integrity, and availability of backup information at storage locations?
A:
Local SAN and backup snapshots occur twice, daily of all operational and Client/tenant data. Offsite archives of backup snapshots operate continuously and is typically <5 minutes behind local backup via secure high-speed transver over a dedicated fiber link to an alternate facility over a privately managed switched circuit with tunneled encryption. See the SLA for retention details; standard retention is stated as "Backups should be considered for disaster recovery purposes only. Our retention policy is variable and based upon data volume. Depending upon the environment rollbacks to the previous several days, weeks are available, but with sporadic snapshots between periods. Therefore, a specific point-in-time recovery may not be possible. We are typically able to restore backward up to several weeks depending upon the total size of your store." A 45 day retention is typical. However, custom retention policies are easily accomodated if a more specific policy is required, on request.
Facilities - Alternate Site
Q:
Are there alternate processing and/or storage sites that can sustain operational continuity in case of an outage of the primary site?
Do the alternate processing and/or storage sites provide information security measures equivalent to the primary site?
Are alternate processing and/or storage sites separate from their primary site so they are not susceptible to the same hazards?
Have you identified potential accessibility problems to the alternate processing and/or storage site in the event of an area-wide disruption or disaster and outlined explicit mitigation actions?
Do you ensure equipment and supplies required to resume operations are available at the alternate site or contracts are in place to support delivery to the site in time?
A:
Full SOC-2 compliance is available from all primary and alternate colocation facilities (additional "generic" certifications for PCI and HIPAA compliance are also available but, not technically relevant to custom application hosting due to software control and design; that certification must be obtained specific to Client's implementation). A formal report for our primary facility is included in the submission bundle. See also for secondary locations: http://www.coresite.com/data-centers/data-center-design/compliance and http://www.equinix.com/services/data-centers-colocation/standards-compliance/#/ (@ San Jose/SV1)
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Yes